You (“user”) agree that these terms and conditions (“Terms”) regulate your access to and use of the Services. The terms “Company,” “we,” “us” and “our” refer to Moneyr Limited, Company No. 79829784, incorporated in Hong Kong SAR, with its registered address at Unit P25, 13/F, Kaiser Estate 3rd Phase, No. 11 Hok Yuen Street, Hung Hom, Kowloon, Hong Kong SAR, or any other affiliates depending on the context and nature of the services provided. Some regulated services will be provided by Partner. If a Partner provides a different policy for a specific site, application, or service, that particular policy will take precedence. “Services” refers individually and collectively to the Platform, Partner Services, and any software services provided by us, as well as all written or electronic materials including software, graphics, data, database, text, audio, images, video, photos, or other content (“Content”), all related features, services, content and applications which the Company, Partners and its affiliated companies may make available to you from time to time. By registering for the Services or continuing to use the Services, or website, App, or web app (“Platform”) you confirm that you have read, understood, and agreed to these Terms as well as our Privacy Policy.
By accessing or using our Service, including by clicking “I Consent” “I Accept” or any equivalent confirmation button, or by continuing to use the Platform after this feature is made available, you acknowledge that you have read, understood, and agreed to be bound by the Terms. Such actions shall constitute your valid and binding acceptance of these terms, with the same legal effect as a written agreement signed by you.
IF YOU DO NOT AGREE, YOU MUST NOT USE OR STOP USING THE SERVICES IMMEDIATELY.
Important Statement: The Company is not a bank, it is a technology company. Your account is not covered by insurance against losses.
Registration. To use the Services available through our Platform, registration is necessary. During this process, you will need to provide an email address, password, and date of birth. Once registered, you will receive an account allowing you access to our Platform (“Account”). We may, at our sole discretion, refuse to open an Account, authorize the Account activation, suspend, and even close it. By agreeing to these Terms, you confirm both the entity's and your compliance with these conditions.
Eligibility. Use of the Services is contingent upon:
It is your responsibility to ensure that using the Services does not conflict with any laws applicable to you. The Company may update the list of Restricted Locations without notice.
Identification. To utilize certain Services, you need to create and maintain an Account. Access to Partner Services might be subject to identification, verification, and screening (“KYC”) following the Anti-money laundering and counter-terrorist financing standard issued by FATF (“AML”). Depending on the outcome, additional information might be requested continually. The KYC process may require you to submit identity documents (such as a passport, driver's license, or national ID card) and a selfie for face verification. Access to or use of the Services may be denied if you do not provide necessary identity proofs or if the provided documents do not satisfy the Company or Partner's criteria. You must ensure that your information is accurate, complete, and up-to-date. Failure to do so may lead to restricted access to the Platform or termination of these Terms by the Company. You are allowed only one Account at a time.
Account Confidentiality and Security. You are responsible for keeping your Account information, including your password, PIN, identification, and assets information confidential and overseeing all activities, Instructions and transactions that occur under your Account. Should any unauthorized access or security breach occur, you must immediately notify the Company via the provided support email support@moneyr.app. You are prohibited from allowing third parties to use your Account and are liable for all activities conducted through your Account, whether authorized or not. Unauthorized access attempts to the Services or aiding others in such activities will lead to the termination of your Account and possible legal action. You must only create and use an Account that is rightfully yours. You bear responsibility for the security and confidentiality of your Account, any Instruction made with your credential and password, will be assumed to come from you without any obligation to process with further verification.
Scope of Services. Services for users include facilitating the deposit, storage, swap, withdrawal, and peer-to-peer transfer of Virtual Assets through the Platform, as well as identity verification and account management services.
Management of Virtual Assets. When a user transfers Virtual Assets (such as cryptocurrencies or stablecoins) into Moneyr, the transfer is treated as a sale of the Virtual Asset to Moneyr. For clarity, once a user sells their Virtual Assets to Moneyr, the user no longer retains any ownership interest in those Virtual Assets. Ownership of the Virtual Assets transfers to Moneyr, and the assets are thereafter managed at the Moneyr corporate treasury level. From the user's perspective, once the transfer and sale are confirmed, the Virtual Assets are sold to Moneyr and the user no longer holds any Virtual Assets. The Moneyr app records a USD-denominated ledger entry calculated at the prevailing market rate at the time of sale, which serves as a transactional reference and does not constitute an account balance, deposit, or stored monetary value.
Right to Modify Services. The Company reserves the right to update, modify, suspend, disable, or restrict access to, or discontinue the Services, or any features, components, or content thereof at any time, for any reason, without notice to the user. There is no guarantee that specific services, features, components, or content will always be available.
Partner Services. The Company's Services might provide access to various financial services including digital asset custody and other financial services as might be the case from time to time. These said services are offered directly by Partners (“Partner Services”). It is important to note that Partner Services may necessitate separate registration, identity verification, and agreement processes.
Served Countries. The Company may not offer the Services in all markets or jurisdictions and reserves the right to restrict or prohibit the use of the Services in certain foreign jurisdictions known as “Restricted Country”. When completing KYC verification in the Moneyr app, you will be asked to select your country from a list of supported regions and if your country is not listed, it means Moneyr is not available there.
Partner Disclaimer: You neither have any contractual relationship with our Partners nor our Partners owe any duty of care to you under all circumstances (including during insolvency) except if otherwise agreed. Our Partners:
Retrieval and Use of Third-Party Account Information. Through the Services, you may instruct the Company to obtain your transaction history, balance, and other data from a Partner where you hold accounts or conduct financial transactions (“Third-Party Account Information”). The Company collaborates with Partners to access this information. This data will be utilized to deliver the requested Services for internal business purposes and to suggest other relevant products and services. By linking an Account, you grant the Company permission to act as your agent in accessing this information from specified third parties and authorize those parties to disclose your details to the Company.
Disclaimer on Third-Party Account Information. The Company does not verify the accuracy, legality, or non-infringement of Third-Party Account Information. Responsibility for the information and any products or services from third-party sites or platforms remains with those entities.
Certain services provided through the Platform (including but not limited to digital asset custody and settlement) are delivered by third-party service providers. By using such services, you acknowledge and agree that:
Third-Party Custodianship. The Virtual Assets transferred by users into Moneyr are sold to Moneyr and thereafter held by a Custodian part of our Partners to ensure the secure management of such assets on behalf of Moneyr (not for the users). By utilizing the Custodian Wallet, you acknowledge the risks involved, including system, market, regulatory, security, and operational risks.
Authority Over Custodian: The Company is entitled to instruct the Custodian to execute various actions related to the Virtual Assets (which are owned by Moneyr) for settlement purposes including but not limited to freezing, converting, and transferring.
Custodian Selection Discretion: The Company reserves the right to change the Custodian at any time. In such event, the Company may instruct the transfer of the Virtual Assets to a new Custodian for the continued operation of the Services.
Delay in Transaction. Subject to any delays caused by Partners or delays due to fraud or compliance reviews initiated by the Partner, us or any third party partner providing you with services, transfers will normally process in a few business days or less, depending on factors such as payment type and funds availability. Transfer times are not guaranteed.
Exemption from Liability: The Company and its affiliates bear no responsibility for any losses, damages or liabilities related to the management of the Virtual Assets by the Custodian or otherwise caused by or attributable to the actions or omissions of the Custodian.
User Acknowledgments and Warranties: You acknowledge and agree that: (1) we or our Partners hold complete control over the Custodian arrangements as required for the operation of the Services; (2) our Partners are not a fiduciary, trustee or escrow agent in relation to the Virtual Assets (which are owned by Moneyr); and (3) you are not a party to any agreement between the Company and the Custodian. All Virtual Assets transferred by you into the platform must be of legal origin and in compliance with all applicable laws.
Accessibility of Transaction Records: Transaction histories by month can be accessed through the Platform, and no physical statements will be issued.
Top-Ups: To fund your use of the Services, you may transfer Virtual Assets to Moneyr in accordance with the specific instructions available on the Platform. The platform is designed to accept only certain types of Virtual Assets, referred to as “Acceptable Tokens”. You represent and warrant that any Virtual Assets transferred are owned by you, free of any legal claims or disputes, and not tied to illegal activities. The Company and/or Partners reserve the right to reject any transfer if concerns arise regarding the legality, authenticity, or if KYC, KYT, AML, or due diligence checks are not satisfactorily completed.
Notifications on Asset Management: The Company will inform you via the Platform about any actions taken on your Account, such as asset freezes or conversions, including the details of affected assets and the applied exchange rates.
Acceptable Tokens: The list of Acceptable Tokens may be altered by the Company or the Custodian at any time due to regulatory demands, changes in laws, security concerns, or other reasons. You are responsible for ensuring that you only transfer Acceptable Tokens. Any non-Acceptable Tokens transferred may be irretrievably lost.
Balance Limits and Adjustments: The Company or the Partners may set minimum and maximum limits on the amount of Virtual Assets that may be transferred or processed through the Platform for use in connection with the Services. These limits, as outlined on the Platform, may be modified at the Company's or Partners' discretion.
Authorization for Transaction Settlement and Fee Deduction: When the Company processes transactions or other settlements using the Services, it may convert portions of the transferred Virtual Assets to stablecoins or fiat currencies as required, and deduct corresponding amounts to cover the transaction value and any associated charges. These charges may include transaction and network fees, third-party service fees, foreign exchange variances, and other customary fees. Using the Services may incur certain Fees. These will be deducted from the relevant Virtual Assets transferred or processed through the Platform or charged separately. Non-payment of Fees can result in suspension of Services until all such outstanding Fees have been settled. All fees are exclusive of taxes, which will be added to the final charge. These fees are final and non-refundable under any circumstances unless otherwise determined by the Company.
Responsibility for Wallet Operations: The Company is not liable for any losses, damages, or outcomes resulting from freezes, deductions, conversions, or other actions taken on the Virtual Assets for the purposes of settlement, compliance, or operation of the Services.
For the purposes of this Agreement, a “Swap” refers to the exchange of one supported virtual asset (including but not limited to Bitcoin, Ethereum, or other digital tokens supported by us) for a fiat-backed stablecoin (such as USDT or USDC), executed at a conversion rate determined at the time of the transaction. Such Swap may be facilitated through Moneyr's internal liquidity pool, third-party liquidity providers, or affiliated counterparties, and may involve on-chain or off-chain settlement.
This service may not be available in certain jurisdictions due to legal or regulatory restrictions. By initiating a Swap, you represent and warrant that your use of this service complies with the laws applicable in your country or region. Moneyr reserves the right to restrict or suspend Swap functionality for certain users, regions, or transactions at its sole discretion.
The conversion rate applicable to each Swap will be determined at the time of execution and may include a spread or service fee. A certain percentage of service fee will be applied to the gross amount of each Swap transaction. This fee is deducted from the converted amount at the time of execution and is non-refundable. Once confirmed, Swap transactions are final and irreversible.
By using the Crypto Swap service, you acknowledge and accept the following risks:
Moneyr Pay enables peer-to-peer transfers of Virtual Assets between Moneyr users. By using Moneyr Pay, you acknowledge and agree to the following:
Both the Company and Partners reserve the right to conduct comprehensive customer due diligence through Know Your Customer (“KYC”), know your transaction (“KYT”) checks, anti-money laundering and counter terrorism (collectively named “AML”), and other due diligence checks on all transactions and Virtual Assets linked to your account. You must provide accurate, updated and full information for these checks. If deemed necessary, the Company and Partners may freeze part or all assets in any Custodian Wallet, canceling, restricting or blocking access, Account and transactions of the affected Virtual Assets until unfrozen. You agree to cooperate in any investigations related to suspicious activities or transactions.
The functions of the Platform, which may change from time to time without notice, currently allow you to perform one or more of the following actions:
Limited License. Provided you comply with these Terms, the Company grants you a limited, non-transferable, non-exclusive license to use the Services on your Enabled Device, and related to Content solely for approved purposes as permitted by the Company from time to time. This license is subject to these Terms and does not extend beyond what is expressly granted. All other rights are reserved.
Open Source. Certain components within the Platform may be subject to open source or other specific licenses. In cases of inconsistency between these Terms and the licenses of those components, the latter's terms will govern your use of those specific components of the Platform.
Conditional Use of Services. You acknowledge and agree that your use of the Services is at all times subject to your compliance with these Terms and all other applicable terms.
You are responsible for obtaining and maintaining the necessary security, hardware, software, and services for the Platform, including antivirus software and timely updates for the App and your device. You bear sole responsibility for any access to the Platform through your device, even if unauthorized. In case of loss, theft, or unauthorized access to your device, promptly inform us at support@moneyr.app and reset your device's password. The Company is not liable for losses or damages due to unauthorized use of your device.
Users may submit various types of content, such as profile information, comments, questions, and other content or information (“User Content”). While you retain ownership of your User Content, by submitting it through the Services, you grant the Company a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, and display this User Content. This includes the right to make derivative works and to use your name, voice, and likeness as part of that content across all media types for the Service and the Company's related business activities.
You may choose to, or we may invite you to, submit comments or ideas about the Services, including without limitation about how to improve the Services, Platform, procedures or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place the Company under any fiduciary or other obligation and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.
You acknowledge and agree that:
You agree not to engage in certain prohibited activities with the Platform, including but not limited to:
By utilizing the Services, you acknowledge and consent to our data protection practices as detailed in our Privacy Policy. This includes the collection, use, disclosure, and sharing of your personal data with the Company, Partners, Custodian, service providers, and relevant third parties, as necessary for facilitating your use of the Services.
The Company reserves the right to terminate, suspend, or limit your use of its Services at any time, without notice, at its sole discretion. This includes actions like freezing, canceling, or closing your Account and/or Custodian Wallet, refusing or reversing transactions. Such measures may be taken in case of a breach of Terms, unpaid fees or charges, for legal compliance, suspicion of unlawful or Prohibited Activities connected to your transactions, Partners are unable to support your use, or based on internal risk monitoring policies.
Account Inactivity. The Company reserves the right to log off or deactivate accounts that have been inactive for six (6) months or longer. In case of a reactivation, the Company might charge a reactivation fee.
Account Suspension or Closure. If the Company suspends or closes your Account, or terminates your use of the Services for any reason, you will be notified of such action as required by law, unless prohibited by court order or other legal process. The Company may, in its sole and absolute discretion, without liability, suspend and/or terminate your Account if the Company reasonably believes that someone else may be trying to use your Account, the security of your Account has been compromised, any disposition in the Terms has been or may have been violated, or we must do it in accordance with the law.
If your Account remains suspended or inactive for more than one hundred and eighty (180) days and the Company is unable to contact you, we will close the Account.
Remaining Balance: Withdrawal of the remaining balance from your Account may be subject to additional identification, verification and fraud prevention steps. If it is possible to unlock the resources, our Partner will have full discretion as to the options by which the user will receive such resources. If the user is unable to access their account, the user must contact us at support@moneyr.app to process the transfer of the funds.
Compensation. You are not entitled to any payment, damages or compensation for any suspension or termination of your use of the Services.
Refund. You are eligible for a refund of your Wallet Balance upon terminating your Account. User-initiated termination and refund requests are made through the Platform at any time. The method of refund is at the Company's discretion (e.g. on-chain transfer, bank transfer or cheque) and limited on time as per law.
If you have a dispute with the Company (“Complaint”), you agree to first contact our support team at support@moneyr.app to seek an amicable resolution. This step should precede any arbitration claim or small claims court action. The Company will conduct an initial investigation into the dispute. Should the dispute not be resolved internally within 60 days, both parties agree to proceed with Arbitration as detailed in the applicable section.
For any disputes arising under or related to these Terms or your use of the Services, you, we, or any involved party (collectively, “Parties”) agree to resolve the issue through binding arbitration. The arbitration shall be governed by the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules in English, appointing one arbitrator (chosen by HKIAC), prioritizing this clause's specific provisions in case of conflict. The proceedings will occur in Hong Kong unless otherwise agreed. For claims not exceeding US$10,000, arbitration may be document-based unless otherwise requested or deemed necessary.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES PROVIDED BY THE COMPANY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU, YOUR AFFILIATES OR ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE OF ANY SERVICE OR ANY GOODS PROVIDED INCIDENTAL TO THE SERVICES PROVIDED UNDER THESE TERMS.
In any case, the total liability of the Company arising out of or in connection with the provision of any Services under these Terms shall be limited to maximum USD 500 as of the date your claim arises.
Nothing in these Terms shall operate to limit or exclude any liability for fraud or for death or personal injury resulting from gross negligence and unlawful misconduct.
You agree to indemnify and hold the Company, each of its affiliates, Partners, Custodian and third-party service providers, and each of their respective officers, directors, agents, joint venturers, employees and representatives, harmless from any claim or demand arising out of or related to (i) your breach of these Terms; (ii) your use of the Platform, the Services and/or the Custodian Wallet; (iii) your violation of any rule or regulation, or the rights of any third-party; and (iv) any transactions and/or Instruction resulted from your wilful default, fraud, gross negligence or breach of these Terms.
General Awareness. This segment discusses the inherent risks related to Virtual Assets and using the Services. It is not an exhaustive list, so you should carefully assess whether our Services align with your needs and circumstances.
Legal Considerations. The legal status of Virtual Assets varies significantly across jurisdictions. They might be prohibited or heavily regulated in certain areas, and you are solely responsible for understanding and adhering to any such laws at your own risk and expense.
Understanding Virtual Assets Risks. The value of Virtual Assets has experienced extreme volatility. There is a possibility they might become valueless in the future. Trading or holding Virtual Assets involves substantial risks, including potential severe losses.
Funds: In case of failure, bankruptcy or liquidation by us, you will not be protected by the Consumer Act in your local jurisdiction, thus, there is a risk you will not recover your money or cryptocurrency paid to us.
Entire Agreement. This agreement, the Privacy Policy and all disclosures, notices or policies available on the Platform, comprise the entire understanding and agreement between user and Company as to the Services, and supersedes any and all prior discussions, agreements and understandings.
Amendments. The Company may change these agreements from time to time at its own discretion. If the Company does, it will notify the User through the Platform or by email. By continuing to use the Services after changes go into effect, the User agrees to be bound by the amendment/revision.
Force Majeure. The Company is not responsible for delays, failures, or service interruptions stemming from causes beyond reasonable control.
Assignment. The User may not assign any rights and/or licenses granted under this agreement without the prior written consent of the Company. The Company reserves the right to assign its rights without restriction.
Severability. If any provision of this agreement shall be determined to be invalid or unenforceable, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law.
Survival. All provisions of this agreement which by their nature extend beyond the expiration or termination of this agreement shall survive the termination or expiration of this agreement.
Third Party Rights. No person other than you and us will have any right under the Terms to enforce or enjoy the benefit of any of the provisions of these Terms.
Governing Law and Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR. The parties agree to submit all disputes arising out of or in connection with these Terms to the exclusive jurisdiction of the courts of Hong Kong SAR.
“Acceptable Tokens” refers to the specific Virtual Assets that the Company accepts for deposit into the Custodian Wallet. Currently, this includes Tether (USDT), and USD Coin (USDC). The Company reserves the right to update this list at any time.
“Account” refers to the account registered by the user to have access to the Platform.
“App” refers to the mobile application software provided by the Company, compatible with Android and Apple iOS devices.
“Custodian Wallet” means the Virtual Assets wallet provided and hosted by the Custodian which allows a user to store with the Custodian the types of Virtual Assets that have been approved by the Company.
“Custodian” means a Partner designated and appointed by the Company to provide secure wallet services for the holding and management of Virtual Assets.
“Enabled Device” refers to the mobile communications or other device successfully registered by you for use in connection with the Platform and Services.
“Instructions” refer to any and all forms of information, communications, directives, or orders associated and initiated by you or your Account.
“Moneyr Pay” refers to the peer-to-peer transfer service within the Platform that enables users to send and receive Virtual Assets to and from other Moneyr users.
“Swap” has the meaning specified in the Crypto Swap Services section of these Terms.
“Virtual Assets” refer to any digital representation of value that can be digitally traded, transferred or used for payment.
“Wallet Balance” refers to the total amount of Virtual Assets held in the Custodian Wallet, as may be increased or decreased according to these Terms.